Refund policy
At FORM, we want you to be satisfied with your purchase. Please read our policy carefully before placing an order.
Returns & Refunds
Due to the nature of our products being consumable food items, we do not accept returns or exchanges, including:
- change in taste preference,
- ordering the wrong item,
- change of mind after purchase.
However, if you receive: the wrong item, a damaged item, a defective product, or an item that is significantly different from what was ordered, please contact us here within 48 hours of receiving your order.
To help us process your request, please include: your order number, a description of the issue, and clear photos of the item and packaging.
We may request additional information where necessary.
Eligibility for Refund or Replacement
If your claim is approved, we may offer: a replacement item, store credit, or a refund to your original payment method depending on the situation and product availability.
Refunds will only be processed for items confirmed by FORM to be defective, damaged, or incorrectly fulfilled.
Non-Returnable Items
For hygiene and food safety reasons, we cannot accept returns or exchanges for: opened or unopened consumable products, products with tampered packaging, sale or promotional items, gift cards, or change of mind purchases.
Shipping Issues
FORM is not responsible for delays caused by courier services, customs clearance, incorrect shipping details provided by the customer, or circumstances beyond our control.
Please ensure your shipping information is accurate before completing your purchase.
Refund Processing
If your refund is approved, it will be processed to your original payment method within 7–14 business days, depending on your payment provider or bank.
Contact Us
For any questions regarding your order, please contact us here.