Buy 3 boxes, get RM18 off!

Delivering to Selangor, KL & Putrajaya

Frequently Asked Questions

General

What is FORM?

FORM is a high-protein snack brand inspired by familiar Malaysian flavours. Our protein bars are designed to taste good first, while still delivering functional nutrition to support any lifestyle.
How much protein is in each bar?

Each Chocolate Malt Protein Bar contains 15g of protein.
Are FORM bars suitable as a meal replacement?

FORM bars are designed as a high-protein snack and are not intended to fully replace balanced meals.
Are your bars suitable for gym-goers?

Yes! Our bars are great as a pre-workout snack, post-workout snack, or convenient protein option throughout the day, regardless of your activity level!
Should I refrigerate the bars?

Our bars are best consumed at room temperature and do not require refrigeration.
How should I store the bars?

Store in a cool, dry place away from direct sunlight.

Ingredients

Do your bars contain allergens?

Our products may contain and/or are manufactured in a facility that also processes: Milk, Soy, Nuts, Gluten.

Please refer to the ingredient list on each product page before purchasing.
Are your products suitable for vegetarians/vegans?

Our bars are not vegan as they contain whey concentrate, which is derived from milk.

Our bars may be suitable for vegetarians depending on individual dietary preferences.

Please refer to the ingredient list on each product page before purchasing.
Are your bars keto-friendly?

Unfortunately, our Chocolate Malt Protein Bar is not keto-friendly as it contains 25g of carbohydrates per serving.

Certification and Standards

Are FORM products Halal-certified?

Yes! FORM products are manufactured in a facility certified with Halal, GMP, MeSTI, and HACCP certifications. These certifications reflect our commitment to food safety, quality, hygiene, and responsible manufacturing practices.

View our HALAL certificate here.
Where are FORM products made?

We are proudly Malaysian!

Our products are manufactured in Malaysia, in a certified food production facility that follows strict quality and food safety standards.
How does FORM ensure product quality and safety?

Our products are manufactured in accordance with strict quality control and food safety procedures. In addition, FORM products undergo independent laboratory testing, including 6NIP nutritional analysis, to verify key nutritional information such as protein, carbohydrate, fat and fibre content.

View our lab test results here.

Shipping and Orders

Where do you ship?

We currently ship to Selangor, Kuala Lumpur, and Putrajaya. Interstate delivery across Malaysia is coming soon!
How long does shipping take?

Orders are typically processed within 1–3 business days. Orders placed on weekends or Public Holidays will be processed the next business day.

Delivery timelines may vary depending on your location and courier service.
Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to make changes to your order.

Contact us here.
My order arrived damaged or incorrect. What should I do?

Please submit a ticket with us within 48 hours of receiving your order with: Your order number, photos of the item and packaging and a description of the issue.

We’ll review the issue and assist accordingly.

Contact us here.

Returns and Refunds

For full details regarding refunds, replacements, damaged items, and eligibility, please refer to our Refund Policy.
Do you accept returns or exchanges?

Due to hygiene and food safety regulations, all consumable products sold are non-returnable and non-exchangeable.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Can I get a refund if I don’t like the taste?

Unfortunately, we do not offer refunds or exchanges for taste preferences or change of mind purchases.